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Guest Services


A warm and friendly welcome awaits you at our Guest Services Centre, which is located next to Scotiabank. Our Guest Services Centre offers a wide variety of services to assist you, and is open Monday-Saturday from 9:30am-9:00pm, and Sunday from 12 noon-5pm.


Avalon Mall gift cards make the perfect gift for any season or occasion. Available in any denomination, Avalon Mall gift cards are a great gift for the person who has everything, or for those who like the gift of choice. 


Getting to the Avalon Mall is made easier when you ride with Metrobus. For your convenience the Avalon Mall Guest Services Centre offers route schedules & maps as well as monthly and 10 ride bus passes for seniors, adults, and children. During the school year, student semester passes are also available. Please note that as of August 2016 we will be accepting Debit and cash payments for Bus Passes. 


  • Booster Service
  • Coat/Parcel Check
  • General Information & Inquiries
  • Lost and Found
  • Paging Service
  • Wheelchair Loans
  • Walker Loans
  • Stroller Rentals (maximum child height 36")

Our Guest Services Centre also provides the following services for your shopping comfort and convenience:


For information on temporary leasing please call Guest Services or [email protected]

Now Hiring

Part-Time Customer Service Associate

Full job description

Headquartered in New Glasgow, NS, Crombie is an integrity-driven, caring, and purpose-built organization. It’s why we’ve been voted one of Atlantic Canada’s Top Employers year after year. Here are a few more reasons why we all love where we work:

· An on-site fitness facility, or subsidized fitness centre memberships;

· Corporate discount rates;

· Professional development programs to help you grow and succeed; and

· A strong, diverse culture that promotes thought leadership and interdepartmental collaboration.

There’s no such thing as a perfect candidate. You don’t need 100% of the listed qualifications to add incredible value to our team. If you feel energized thinking about what you could accomplish here, we would love to hear from you.

Our commitment to Diversity, Equity & Inclusion

Crombie values diversity, and is committed to creating and maintaining a diverse, equitable, inclusive, and collaborative culture that is free of barriers, increases equity, and drives stronger business results. We encourage and invite candidates to self-identify on your resume if you are a member from one of the following groups: Members of visible minorities, persons with disabilities, Indigenous Peoples, women, and members of the LGBTQ2S+ community. If you require accommodations during any stage of our recruitment process, please let us know how we can assist you by contacting us at [email protected].

Who we are

As one of Canada’s leading REITs, we build spaces that will shape communities and have a lasting impact for generations. Supported by a solid foundation and focused value creation, Crombie is positioned to deliver consistent results and generate long-term sustainable growth.

You’ll join a team of values-driven, caring colleagues. We collaborate, find solutions, and cheer each other on. Our winning culture is rooted in our values: outperform expectations, embody integrity, care passionately, deliver excellence together, and empower one another.

We care for our employees, we support flexible work, compensate with great benefits, and work with you to help meet your career goals. Learn more about us at

Position Summary

Based out of Avalon Mall, the Customer Service Associate plays a key role in supporting Avalon Mall Administration and building and strengthening customer relationships. Additional duties of the {Role Name} include but are not limited to:

· Assisting with the daily operations of the fast-paced customer service centre, resolving customer issues and concerns in a professional and timely manner.

· Assisting with the daily sales and reconciliations of all sales for Guest Services.

· Demonstrating a professional attitude in order to promote a positive company image and provide excellent customer service.

· Helping to maintain positive relationships with our clients/customers by responding to telephone and email inquiries in a timely, professional manner.

· Maintaining records, log-books, and other data as required by the organization.

· Creating public service announcements.

· Responding to emergency and crisis situations using critical thinking skills while following current company procedures and policies.

· Redirecting questions, issues or concerns to the appropriate department or individual.

· Maintaining tenant contact information and tenant insurance documents.

· Creating work orders for all cleaning and maintenance requests.

· Engages across all levels of the organization to create and promote a safe and respectful work environment.

· Other special projects and tasks as assigned.

The profile we are looking for

Our ideal candidate will have at least one year of experience working in an customer service environment with completed secondary education. Ability to work with minimal supervision. Microsoft Office Skills (i.e. Microsoft Word and Outlook). Having strong professional, communication and organizational skills are a must. Experience with POS and debit terminals is considered an asset.

Physical demands may include:

· Varied shifts are included with majority of shifts being in the daytime.

· Capability to meet the role’s medium physical demand level – lifting and/or carrying: occasional 26 – 50 pounds; frequent 11 – 25 pounds, and constantly 1 – 10 pounds, including:

o Lifting/lowering from floor to bench – usually 5-10 pounds, occasionally up to 25 pounds

o Lifting/lowering from floor to shoulder – 5 pounds

o Lifting/lowering above shoulder – 5 pounds

o Carrying items – 5 – 10 pounds

o Pushing and pulling items – 10 to 25 pounds

o Occasionally crouching or squatting to reach lower levels

If you are interested in this opportunity, please submit a cover letter and resume.

Crombie offers competitive compensation packages tailored to each role. External salary estimate websites are not affiliated with us and are not monitored for accuracy. Specific compensation details will be discussed with selected candidates during the recruitment process. We look forward to reviewing your application.

Crombie thanks all applicants for their interest. Only those selected for an interview will be contacted.


Job Type: Part-time


  • Dental care
  • On-site parking
  • Store discount


  • Day shift

Work Location: In person